POPIA Compliance Statement

Last Updated: August 22, 2025

1. Introduction

Hostickets, a division of Makhina Group (Pty) Ltd, is committed to safeguarding your personal information in compliance with the Protection of Personal Information Act (POPIA) of South Africa. This Compliance Statement outlines how we collect, process, and protect your data, and your rights under POPIA.

2. Lawful Processing of Personal Information

We process personal information in a lawful, fair, and transparent manner. Your personal data is only collected and processed where it is necessary to:

  • Provide and maintain our ticketing platform and related services.
  • Facilitate event registrations, ticket sales, and secure payments.
  • Communicate important event updates and service-related notifications.
  • Comply with legal and regulatory obligations in South Africa.

3. Your POPIA Rights

Under POPIA, you have the following rights:

  • The right to be informed about how your personal information is used.
  • The right to request access to the personal information we hold about you.
  • The right to request corrections or updates to inaccurate information.
  • The right to request deletion of your personal data where legally permissible.
  • The right to object to the processing of your personal data in certain circumstances.

To exercise these rights, please contact us.

4. Information Security and IP Address Protection

Hostickets implements appropriate technical and organizational measures to secure your personal information. These include data encryption, secure authentication, and restricted access to sensitive data. We also collect IP addresses for security and analytics purposes, which helps us protect against fraudulent activity and improve our services. While we strive to protect your data, no system can guarantee 100% security.

5. Sharing of Information

We only share personal information with trusted third parties when necessary to deliver our services, such as:

  • Paystack: For secure payment processing.
  • Google Firebase: For authentication, hosting, and database services.
  • Event Organizers: To provide attendee lists required for managing entry and event communications.

6. Data Retention

We only retain personal information for as long as necessary to fulfill the purposes outlined in our Privacy Policy, or as required by law. Once information is no longer needed, we securely delete or anonymize it.

7. Contact Information

Hostickets, a division of Makhina Group (Pty) Ltd, is headquartered in Johannesburg, South Africa. For any POPIA-related queries, please contact us.